.backbar{padding-top:24px}.back-btn{display:inline-flex;align-items:center;gap:9px;border:1px solid var(--line);background:#fff;color:var(--ink);padding:9px 14px;border-radius:5px;font:700 12px Inter,Arial,sans-serif;cursor:pointer;box-shadow:0 5px 16px #06152f08}.back-btn:hover{background:var(--soft);transform:translateX(-1px)}:root{--navy:#06152f;--navy2:#0b294b;--ink:#0a1630;--muted:#667085;--line:#dfe7ef;--green:#2dd4a3;--green2:#20b98f;--soft:#f4f7fa;--white:#fff}*{box-sizing:border-box}body{margin:0;font-family:Inter,Arial,sans-serif;color:var(--ink);background:#f7f9fb;line-height:1.6}a{text-decoration:none;color:inherit}.wrap{width:min(1240px,calc(100% - 48px));margin:auto}.topbar{height:76px;background:var(--navy);color:#fff;border-bottom:1px solid #ffffff18}.topbar .wrap{height:100%;display:flex;align-items:center;justify-content:space-between}.brand{display:flex;align-items:center;gap:14px;font-weight:800;letter-spacing:.16em;font-size:11px}.brand img{height:38px;width:auto}.top-actions{display:flex;align-items:center;gap:22px;font-size:13px;color:#c7d2e3}.linkbtn{border:0;background:none;color:#fff;cursor:pointer;font:inherit}.page{padding:70px 0 110px}.narrow{max-width:900px}.eyebrow{font-size:11px;font-weight:800;letter-spacing:.17em;color:var(--green2);text-transform:uppercase}.eyebrow i{display:inline-block;width:26px;height:2px;background:var(--green);vertical-align:middle;margin-right:9px}.hero-mini{display:flex;justify-content:space-between;align-items:end;gap:30px;margin-bottom:45px}.hero-mini h1,.page>h1{font:800 clamp(38px,5vw,68px)/1.02 'Plus Jakarta Sans';letter-spacing:-.055em;margin:14px 0}.hero-mini p,.lead{max-width:760px;color:var(--muted);font-size:17px;margin:0}.btn{display:inline-flex;align-items:center;justify-content:center;gap:12px;padding:13px 19px;border-radius:5px;font-weight:800;border:1px solid transparent;cursor:pointer}.primary{background:var(--green);color:var(--navy)}.primary:hover{background:#68e5c2}.ghost{border-color:var(--line);background:#fff}.flash{margin-top:20px;padding:13px 16px;background:#e9fbf5;border:1px solid #bcefe0;color:#0b6e55;border-radius:6px}.stat-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:1px;background:var(--line);border:1px solid var(--line);margin-bottom:25px}.stat-grid.six{grid-template-columns:repeat(6,1fr)}.stat-grid>div{background:#fff;padding:24px 26px}.stat-grid small{font-size:10px;font-weight:800;letter-spacing:.14em;color:#98a2b3}.stat-grid strong{display:block;font:800 34px 'Plus Jakarta Sans';margin-top:8px}.section-card,.side-card{background:#fff;border:1px solid var(--line);box-shadow:0 14px 40px #06152f08}.section-card{padding:28px}.section-title{display:flex;align-items:end;justify-content:space-between;gap:20px;margin-bottom:22px}.section-title h2,.section-card h2{font:700 22px 'Plus Jakarta Sans';margin:0}.section-title a{font-size:13px;color:var(--green2);font-weight:700}.table{display:flex;flex-direction:column}.row{display:flex;align-items:center;gap:18px;padding:17px 4px;border-top:1px solid var(--line)}.row:hover{background:#f8fbfd}.ticket-id{font:700 12px monospace;color:var(--green2);min-width:110px}.grow{flex:1;min-width:0}.grow b{display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.grow small,.message small,.sla-card small{display:block;color:#98a2b3;font-size:12px;margin-top:3px}.badge,.priority{font-size:10px;font-weight:800;text-transform:uppercase;letter-spacing:.08em;padding:6px 9px;border-radius:3px}.badge.open{background:#e8f7f2;color:#118265}.badge.in_progress{background:#eaf0ff;color:#315dbd}.badge.waiting_user{background:#fff5dc;color:#9b6a00}.badge.resolved,.badge.closed{background:#edf0f3;color:#5c6675}.priority{background:#f0f2f5;color:#667085}.priority.critical{color:#b42318;background:#feeceb}.priority.high{color:#9b4b00;background:#fff1e3}.priority.medium{color:#315dbd;background:#eaf0ff}.priority.low{color:#667085}.empty{padding:35px;text-align:center;color:#98a2b3}.admin-grid{display:grid;grid-template-columns:1.7fr 1fr;gap:22px}.quick a{display:flex;justify-content:space-between;padding:18px 0;border-top:1px solid var(--line);font-weight:700}.quick a span{color:var(--green2)}.filters{display:flex;gap:10px;margin-bottom:20px}.filters input,.filters select{border:1px solid var(--line);background:#fff;padding:12px 14px;font:inherit;border-radius:5px}.filters input{flex:1}.form{display:flex;flex-direction:column;gap:16px}.form label,.form-grid label{display:flex;flex-direction:column;gap:7px;font-size:12px;font-weight:800}.form input,.form select,.form textarea,.form-grid input,.form-grid select,.form-grid textarea,.reply textarea{font:inherit;border:1px solid var(--line);padding:12px 13px;border-radius:5px;background:#fff;color:var(--ink);font-weight:400}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:20px}.form-grid .full{grid-column:1/-1}.actions{display:flex;justify-content:flex-end;gap:10px}.ticket-head{margin-bottom:35px}.ticket-head h1{font:800 clamp(34px,5vw,58px)/1.08 'Plus Jakarta Sans';letter-spacing:-.045em;max-width:900px;margin:14px 0}.meta{display:flex;gap:10px;align-items:center;color:#7b8797;font-size:12px}.ticket-layout{display:grid;grid-template-columns:1fr 300px;gap:22px}.timeline{padding:0}.message{display:flex;gap:16px;padding:25px;border-bottom:1px solid var(--line)}.avatar{width:36px;height:36px;border-radius:50%;background:var(--navy);color:#fff;display:grid;place-items:center;font-weight:800;flex:0 0 36px;font-size:12px}.message p{white-space:pre-wrap;margin:12px 0 0;color:#445064}.reply{padding:22px;display:flex;flex-direction:column;gap:12px}.reply button{align-self:flex-end}.side-card{padding:24px;height:max-content}.side-card small{font-size:10px;color:#98a2b3;letter-spacing:.12em;font-weight:800}.side-card b{display:block;margin:5px 0 20px}.side-card hr{border:0;border-top:1px solid var(--line);margin:0 0 20px}.sla-card{border-top:1px solid var(--line);padding:18px 0}.sla-card>div:first-child{display:flex;justify-content:space-between;gap:20px}.sla-rules{display:grid;grid-template-columns:repeat(2,1fr);gap:8px;margin-top:14px}.sla-rules span{padding:12px;background:var(--soft)}.sla-rules b{font-size:11px}.sla-rules small{font-size:11px}.two{display:grid;grid-template-columns:1fr 1fr;gap:10px}fieldset{border:1px solid var(--line);padding:14px}legend{font-size:11px;font-weight:800}.login-shell{min-height:calc(100vh - 76px);display:grid;grid-template-columns:1fr 1fr;background:var(--navy)}.login-panel{padding:90px clamp(35px,8vw,120px);color:#fff}.login-panel h1{font:800 clamp(45px,6vw,78px)/.98 'Plus Jakarta Sans';letter-spacing:-.06em;margin:24px 0}.login-panel h1 span{color:var(--green)}.login-panel>p{color:#bdc9da;max-width:500px;font-size:17px}.login-panel small{display:block;color:#8291a8;margin-top:25px;font-size:12px}.login-art{display:grid;place-items:center;background:radial-gradient(circle at 50% 45%,#164c60,#0b294b 35%,#06152f 70%);position:relative}.art-card{width:min(420px,70%);aspect-ratio:1/.8;border:1px solid #ffffff22;background:#ffffff08;padding:32px;display:flex;flex-direction:column;justify-content:flex-end;box-shadow:0 30px 90px #0005}.art-card span{font:800 76px 'Plus Jakarta Sans';color:var(--green)}.art-card strong{font:700 24px 'Plus Jakarta Sans'}.art-card small{color:#aab8ca;margin-top:5px}.form{margin-top:28px}.login-panel .form label{color:#cbd5e4}.login-panel .form input{background:#ffffff0b;border-color:#ffffff24;color:#fff}.error{color:#ffb4ad;font-size:12px}.login-panel .btn{width:100%;margin-top:8px}.pagination{margin-top:20px}@media(max-width:900px){.login-shell{grid-template-columns:1fr}.login-art{display:none}.stat-grid.six{grid-template-columns:repeat(3,1fr)}.admin-grid,.ticket-layout{grid-template-columns:1fr}.hero-mini{align-items:start;flex-direction:column}.form-grid{grid-template-columns:1fr}.form-grid .full{grid-column:auto}}@media(max-width:620px){.wrap{width:min(100% - 28px,1240px)}.page{padding:45px 0 80px}.top-actions>span{display:none}.stat-grid,.stat-grid.six{grid-template-columns:1fr 1fr}.row{gap:9px;flex-wrap:wrap}.ticket-id{min-width:90px}.row .grow{order:3;flex-basis:100%}.filters{flex-direction:column}.sla-rules{grid-template-columns:1fr}}
.page-head{display:flex;justify-content:space-between;align-items:flex-start;gap:24px;margin-bottom:24px}.actions{display:flex;gap:8px;align-items:center}.btn.small{padding:7px 11px;font-size:12px}.btn.danger{color:#b42318;border-color:#f0b8b4;background:#fff}.alert{padding:12px 14px;border-radius:12px;margin-bottom:18px}.alert.success{background:#ecfdf3;color:#067647}.alert.error{background:#fef3f2;color:#b42318}.muted{color:#667085}.narrow{max-width:720px}.form fieldset{border:1px solid #e5e7eb;border-radius:12px;padding:12px;margin:12px 0}.form legend{font-weight:700;padding:0 6px}.two{display:grid;grid-template-columns:1fr 1fr;gap:12px}.actions form{margin:0}@media(max-width:700px){.page-head{flex-direction:column}.two{grid-template-columns:1fr}}
.ticket-summary{display:grid;grid-template-columns:repeat(4,1fr);gap:1px;background:var(--line);border-bottom:1px solid var(--line)}
.ticket-summary>div{background:#fff;padding:17px 20px}.ticket-summary small{display:block;color:#98a2b3;font-size:9px;letter-spacing:.12em;font-weight:800}.ticket-summary b{display:block;margin-top:4px;font-size:12px}.message-body{flex:1;min-width:0}.message-top{display:flex;align-items:center;gap:10px}.internal-message{background:#fffaf0}.internal-label{font-size:9px;font-weight:800;letter-spacing:.08em;color:#9b6a00;background:#fff0c9;padding:4px 6px;border-radius:3px}.attachments{display:flex;flex-wrap:wrap;gap:8px;margin-top:12px}.attachments a,.attachment-strip a{font-size:12px;color:var(--green2);font-weight:700;border:1px solid var(--line);padding:7px 9px;border-radius:5px;background:#fff}.attachment-strip{padding:18px 22px;border-bottom:1px solid var(--line);display:flex;gap:8px;align-items:center;flex-wrap:wrap}.attachment-strip small{font-size:9px;letter-spacing:.12em;font-weight:800;color:#98a2b3;margin-right:4px}.reply-options{display:flex;align-items:center;justify-content:flex-end;gap:12px;flex-wrap:wrap}.file-btn{border:1px solid var(--line);background:#fff;padding:9px 12px;border-radius:5px;font-size:12px;font-weight:700;cursor:pointer}.file-btn input{display:none}.check{font-size:12px;color:#667085;display:flex;align-items:center;gap:7px}.side-stack{display:flex;flex-direction:column;gap:16px}.side-heading{display:flex;justify-content:space-between;align-items:flex-start;gap:12px}.side-heading small{margin-bottom:4px}.sla-status{font-size:9px;font-weight:800;letter-spacing:.1em;padding:5px 7px;border-radius:3px}.sla-status.ontrack{color:#087f5b;background:#e8f7f2}.sla-status.breached{color:#b42318;background:#feeceb}.sla-metric{margin-top:22px}.sla-metric>div:first-child{display:flex;justify-content:space-between;gap:12px;font-size:11px}.sla-metric b{font-size:10px}.sla-bar{height:5px;background:#edf1f5;margin-top:9px;border-radius:99px;overflow:hidden}.sla-bar i{display:block;height:100%;background:var(--green);border-radius:99px}.sla-live{display:grid;grid-template-columns:1fr 1fr;gap:8px;margin-top:18px}.sla-live span{padding:12px;background:var(--soft);font-size:10px;color:#667085}.sla-live strong{display:block;margin-top:3px;font-size:14px;color:var(--ink);font-family:'Plus Jakarta Sans'}.countdown-danger{color:#b42318!important}.compact-form{display:flex;gap:8px;margin-top:12px}.compact-form select{flex:1;min-width:0;border:1px solid var(--line);padding:9px;border-radius:5px;background:#fff;font:inherit}.activity-card{padding-bottom:12px}.activity-item{padding:12px 0;border-top:1px solid var(--line)}.activity-item b{display:block;font-size:11px;text-transform:capitalize}.activity-item span{display:block;font-size:11px;color:#667085;margin-top:2px}.activity-item small{margin-top:3px!important;font-size:10px!important}.technician-stats{grid-template-columns:repeat(4,1fr)}
@media(max-width:900px){.ticket-summary{grid-template-columns:1fr 1fr}.technician-stats{grid-template-columns:1fr 1fr}}
@media(max-width:620px){.ticket-summary{grid-template-columns:1fr}.reply-options{justify-content:stretch}.reply-options .btn{width:100%}.sla-live{grid-template-columns:1fr}.compact-form{flex-direction:column}}

.master-nav{display:flex;gap:8px;flex-wrap:wrap;margin-bottom:20px}.master-nav a{padding:9px 12px;border:1px solid var(--line);background:#fff;border-radius:6px;font-size:12px;font-weight:700}.master-nav a.active{background:var(--navy);color:#fff}.pagination nav{display:flex;gap:6px}.pagination a,.pagination span{padding:7px 10px;border:1px solid var(--line);background:#fff;border-radius:5px;font-size:12px}.pagination .active span{background:var(--navy);color:#fff}

.top-nav{display:flex;align-items:center;gap:18px;margin-left:auto;margin-right:26px}.top-nav a{font-size:12px;font-weight:700;color:#c7d2e3}.top-nav a:hover{color:#fff}.top-actions{flex-shrink:0}@media(max-width:700px){.top-nav{display:none}}

.ticket-head-actions{display:flex;gap:8px;flex-wrap:wrap;margin-top:14px}.ticket-head-actions form{margin:0}
.stat-grid.four{grid-template-columns:repeat(4,1fr)}
@media(max-width:900px){.stat-grid.four{grid-template-columns:repeat(2,1fr)}}

/* V30 — Customer Portal final layout fix: loaded for non-admin users */
.customer-portal{width:min(1240px,calc(100% - 48px));margin:0 auto}
.customer-welcome{display:flex;justify-content:space-between;align-items:center;gap:28px;position:relative;overflow:hidden;padding:28px 30px;margin-bottom:20px;border:1px solid #dfe7ef;border-radius:18px;background:linear-gradient(135deg,#fff 0%,#f3fbf8 100%);box-shadow:0 12px 35px rgba(6,21,47,.06)}
.customer-welcome:after{content:"";position:absolute;width:190px;height:190px;right:-65px;top:-95px;border:30px solid rgba(45,212,163,.07);border-radius:50%}
.customer-welcome>div{position:relative;z-index:1}.customer-welcome h1{font:800 38px/1.08 'Plus Jakarta Sans';letter-spacing:-.045em;margin:7px 0 8px}.customer-welcome p{margin:0;color:#667085;font-size:14px;line-height:1.65;max-width:680px}.customer-welcome .btn{position:relative;z-index:2;white-space:nowrap}
.customer-kpis{display:grid;grid-template-columns:repeat(6,minmax(0,1fr));gap:10px;margin-bottom:20px}
.customer-kpis>a{position:relative;display:block;min-width:0;min-height:88px;padding:16px 15px 14px 18px;background:#fff;border:1px solid #dfe7ef;border-radius:13px;box-shadow:0 7px 22px rgba(6,21,47,.04);transition:.18s}
.customer-kpis>a:before{content:"";position:absolute;left:0;top:13px;bottom:13px;width:3px;border-radius:0 3px 3px 0;background:#2dd4a3}
.customer-kpis>a:nth-child(3):before{background:#5b8def}.customer-kpis>a:nth-child(4):before{background:#e7b44a}.customer-kpis>a:nth-child(5):before{background:#59ad82}.customer-kpis>a:nth-child(6):before{background:#df7670}
.customer-kpis>a:hover{transform:translateY(-2px);box-shadow:0 12px 28px rgba(6,21,47,.075)}
.customer-kpis small{display:block;font-size:9px;font-weight:800;letter-spacing:.08em;color:#8a97a5;white-space:nowrap}.customer-kpis strong{display:block;font:800 27px/1.1 'Plus Jakarta Sans';margin:7px 0 4px;color:#0a1630}.customer-kpis span{display:block;color:#98a2b3;font-size:10px;line-height:1.3}
.customer-grid{display:grid;grid-template-columns:minmax(0,1.65fr) minmax(300px,.75fr);gap:20px;align-items:start}
.customer-recent,.customer-help{padding:0;border-radius:16px;overflow:hidden;box-shadow:0 10px 30px rgba(6,21,47,.045)}
.customer-recent .section-title{margin:0;padding:20px 22px;border-bottom:1px solid #dfe7ef;align-items:center}
.customer-recent .section-title h2{font:700 20px 'Plus Jakarta Sans';margin:0}.customer-recent .section-title p{margin:4px 0 0;color:#98a2b3;font-size:11px}.customer-recent .section-title a{font-size:11px;color:#20b98f;font-weight:800}
.customer-ticket-table{width:100%}.customer-ticket-table .row{display:grid!important;grid-template-columns:125px minmax(0,1fr) 105px 85px;gap:14px;align-items:center;padding:14px 22px;border-top:1px solid #e7edf2;min-height:67px}
.customer-ticket-table .row:first-child{border-top:0}.customer-ticket-table .table-label{min-height:43px;background:#f8fafb;color:#8a97a5;font-size:9px;font-weight:800;text-transform:uppercase;letter-spacing:.07em;padding-top:10px;padding-bottom:10px}
.customer-ticket-table .row:not(.table-label):hover{background:#f8fcfa}
.customer-ticket-table .grow{min-width:0}.customer-ticket-table .grow b{font-size:13px}.customer-ticket-table .grow small{font-size:10px;margin-top:3px}.customer-ticket-table .ticket-id{min-width:0;font-size:11px}
.customer-ticket-table .badge,.customer-ticket-table .priority{justify-self:start}
.customer-help{padding:24px;background:linear-gradient(145deg,#fff 0%,#f3fbf8 100%);position:relative}.customer-help:after{content:"";position:absolute;width:110px;height:110px;right:-35px;bottom:-35px;border-radius:50%;background:rgba(45,212,163,.07)}
.customer-help h2{font:700 21px 'Plus Jakarta Sans';margin:8px 0}.customer-help p{font-size:12px;color:#667085;line-height:1.7;margin:0 0 12px}.customer-help .btn{position:relative;z-index:1}
.help-steps{margin-top:20px;padding-top:13px;border-top:1px solid #dfeae6;display:grid;gap:5px}.help-steps div{display:flex;align-items:center;gap:10px;padding:7px 0}.help-steps b{width:28px;height:28px;display:grid;place-items:center;border:1px solid #d8ebe5;border-radius:8px;background:#fff;color:#20b98f;font-size:9px}.help-steps span{font-size:11px;color:#53697d;font-weight:600}
.customer-list-card{padding:0;overflow:hidden;border-radius:16px;box-shadow:0 10px 30px rgba(6,21,47,.045)}
.customer-filter{display:grid;grid-template-columns:minmax(280px,1fr) 165px 145px auto;gap:9px;padding:16px 20px;background:#f8fafb;border-bottom:1px solid #dfe7ef}.customer-search{display:flex;gap:7px}.customer-search input,.customer-filter .cms-select{height:42px;box-sizing:border-box;border:1px solid #d8e1e8;border-radius:8px;background:#fff;padding:9px 11px;font:500 12px Inter;color:#0a1630;outline:none}.customer-search input{width:100%}.customer-search input:focus,.customer-filter .cms-select:focus{border-color:#7dcdb9;box-shadow:0 0 0 3px rgba(45,212,163,.09)}
.customer-list-summary{display:flex;align-items:center;gap:9px;padding:11px 20px;color:#667085;font-size:10px}.customer-list-summary span{font-weight:800}.customer-list-summary b{font-weight:600;background:#f1f6f5;padding:4px 8px;border-radius:99px}
.customer-list-card .customer-ticket-table .row{grid-template-columns:125px minmax(230px,1fr) 105px 85px 125px 60px}
.customer-list-card .customer-ticket-table .table-label{grid-template-columns:125px minmax(230px,1fr) 105px 85px 125px 60px}
.customer-list-card .customer-ticket-table .row .btn{font-size:10px;padding:7px 9px}
.admin-pagination{padding:18px 20px}.customer-list-card+.admin-pagination{margin-top:0}
@media(max-width:1100px){.customer-kpis{grid-template-columns:repeat(3,minmax(0,1fr))}.customer-grid{grid-template-columns:1fr}.customer-help{min-height:0}.customer-list-card .customer-ticket-table{overflow-x:auto}.customer-list-card .customer-ticket-table .row{min-width:800px}}
@media(max-width:700px){.customer-portal{width:min(100% - 28px,1240px)}.customer-welcome{align-items:flex-start;flex-direction:column;padding:22px}.customer-welcome h1{font-size:30px}.customer-kpis{grid-template-columns:1fr 1fr}.customer-filter{grid-template-columns:1fr 1fr}.customer-search{grid-column:1/-1}.customer-recent .section-title{padding:17px}.customer-ticket-table{overflow-x:auto}.customer-ticket-table .row{min-width:560px!important}.customer-ticket-table .table-label{min-width:560px!important}}
@media(max-width:430px){.customer-kpis{grid-template-columns:1fr}.customer-filter{grid-template-columns:1fr}.customer-search{grid-column:auto}}

/* V31 — Technician workspace */
.tech-portal{width:min(1240px,calc(100% - 48px));margin:0 auto}
.tech-head{display:flex;justify-content:space-between;align-items:center;gap:28px;padding:10px 0 25px}.tech-head h1{font:800 36px/1.1 'Plus Jakarta Sans';letter-spacing:-.04em;margin:7px 0}.tech-head p{max-width:720px;color:#667085;font-size:13px;margin:0;line-height:1.65}.tech-head .btn{white-space:nowrap}
.tech-kpis{display:grid;grid-template-columns:repeat(5,1fr);gap:10px;margin-bottom:20px}.tech-kpis>a{position:relative;background:#fff;border:1px solid #dfe7ef;border-radius:13px;padding:16px 16px 15px 18px;min-height:91px;box-shadow:0 7px 22px rgba(6,21,47,.04);transition:.18s}.tech-kpis>a:before{content:"";position:absolute;left:0;top:14px;bottom:14px;width:3px;border-radius:0 3px 3px 0;background:#2dd4a3}.tech-kpis>a:nth-child(2):before{background:#5b8def}.tech-kpis>a:nth-child(3):before{background:#e7b44a}.tech-kpis>a:nth-child(4):before{background:#59ad82}.tech-kpis>a:nth-child(5):before{background:#8090a6}.tech-kpis>a:hover{transform:translateY(-2px);box-shadow:0 12px 28px rgba(6,21,47,.07)}.tech-kpis small{font-size:9px;font-weight:800;letter-spacing:.09em;color:#8a97a5}.tech-kpis strong{display:block;font:800 28px/1.1 'Plus Jakarta Sans';margin:6px 0 4px}.tech-kpis span{font-size:10px;color:#98a2b3}
.tech-dashboard-grid{display:grid;grid-template-columns:minmax(0,1.65fr) minmax(300px,.75fr);gap:20px;align-items:start}.tech-queue,.tech-guide,.tech-list-card{padding:0;border-radius:16px;overflow:hidden;box-shadow:0 10px 30px rgba(6,21,47,.045)}.tech-queue .section-title{margin:0;padding:20px 22px;border-bottom:1px solid #dfe7ef}.tech-queue .section-title h2{font-size:20px}.tech-queue .section-title a{font-size:11px;color:#20b98f;font-weight:800}
.tech-table{width:100%}.tech-row{display:grid;grid-template-columns:125px minmax(230px,1fr) 105px 85px 150px 60px;gap:13px;align-items:center;padding:14px 20px;border-top:1px solid #e7edf2;min-height:70px;text-decoration:none}.tech-row:hover{background:#f8fcfa}.tech-label{min-height:42px;background:#f8fafb;color:#8a97a5;font-size:9px;font-weight:800;text-transform:uppercase;letter-spacing:.07em}.tech-table.compact .tech-row{grid-template-columns:125px minmax(230px,1fr) 105px 85px}.tech-subject{min-width:0}.tech-subject b{display:block;font-size:12px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.tech-subject small{display:block;color:#98a2b3;font-size:10px;margin-top:3px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.tech-engineers{display:flex;align-items:center}.tech-engineers i{width:27px;height:27px;margin-right:-5px;border:2px solid #fff;border-radius:50%;display:grid;place-items:center;background:#e8f7f2;color:#168567;font-size:9px;font-style:normal;font-weight:800}.tech-engineers em{margin-left:9px;font-size:10px;color:#667085;font-style:normal}.unassigned{font-size:10px;color:#98a2b3}.tech-view{font-size:10px;color:#20b98f;font-weight:800}.tech-guide{padding:24px;background:linear-gradient(145deg,#fff,#f3fbf8)}.tech-guide h2{font:700 21px 'Plus Jakarta Sans';margin:8px 0 18px}.workflow{display:flex;align-items:center;gap:6px}.workflow div{display:flex;flex-direction:column;align-items:center;gap:5px;min-width:50px}.workflow b{width:31px;height:31px;display:grid;place-items:center;border-radius:9px;border:1px solid #d6e9e3;background:#fff;color:#20b98f;font-size:9px}.workflow span{font-size:9px;color:#53697d;text-align:center}.workflow>i{height:1px;flex:1;background:#dfe9e6}.tech-note{margin-top:22px;padding:13px;background:#fff;border:1px solid #dfebe7;border-radius:10px}.tech-note strong{font-size:11px}.tech-note p{font-size:10px;line-height:1.6;color:#667085;margin:5px 0 0}
.tech-filter{display:grid;grid-template-columns:minmax(300px,1fr) 170px 150px auto;gap:9px;padding:16px 20px;background:#f8fafb;border-bottom:1px solid #dfe7ef}.tech-search{display:flex;align-items:center;gap:7px}.tech-search span{margin-left:11px;margin-right:-30px;z-index:1;color:#98a2b3}.tech-search input,.tech-filter select{height:42px;box-sizing:border-box;border:1px solid #d8e1e8;border-radius:8px;background:#fff;padding:9px 11px;font:500 12px Inter;color:#0a1630;outline:none}.tech-search input{width:100%;padding-left:34px}.tech-search input:focus,.tech-filter select:focus{border-color:#7dcdb9;box-shadow:0 0 0 3px rgba(45,212,163,.09)}.tech-list-top{display:flex;justify-content:space-between;align-items:center;padding:12px 20px;color:#667085;font-size:10px}.tech-list-top strong{color:#0a1630;font-size:12px}.tech-list-top span{color:#98a2b3}.tech-empty{padding:55px 20px;text-align:center;color:#98a2b3}.tech-empty div{width:38px;height:38px;display:grid;place-items:center;margin:0 auto 10px;border-radius:50%;background:#e8f7f2;color:#168567;font-weight:800}.tech-empty strong{display:block;color:#53697d;font-size:13px}.tech-empty span{display:block;margin-top:4px;font-size:10px}
@media(max-width:1050px){.tech-kpis{grid-template-columns:repeat(3,1fr)}.tech-dashboard-grid{grid-template-columns:1fr}.tech-table{overflow-x:auto}.tech-table .tech-row{min-width:760px}.tech-table.compact .tech-row{min-width:600px}}
@media(max-width:700px){.tech-portal{width:min(100% - 28px,1240px)}.tech-head{align-items:flex-start;flex-direction:column}.tech-head h1{font-size:30px}.tech-kpis{grid-template-columns:1fr 1fr}.tech-filter{grid-template-columns:1fr 1fr}.tech-search{grid-column:1/-1}}
@media(max-width:430px){.tech-kpis{grid-template-columns:1fr}.tech-filter{grid-template-columns:1fr}.tech-search{grid-column:auto}}

/* V33 — Ticket Detail UI overhaul */
.ticket-detail-page{width:min(1240px,calc(100% - 48px));margin:0 auto}
.ticket-head{position:relative;margin:0 0 18px;padding:8px 0 4px}
.ticket-head .eyebrow{font-size:10px;letter-spacing:.16em;color:#159a78;font-weight:800}
.ticket-head h1{font-size:38px;line-height:1.1;max-width:900px;margin:7px 0 10px}
.ticket-head .meta{display:flex;flex-wrap:wrap;gap:8px;align-items:center}
.ticket-head-actions{position:absolute;right:0;bottom:7px;display:flex;gap:8px}
.ticket-head-actions form{margin:0}
.quick-actions-card{margin:0 0 20px;background:#fff;border:1px solid #dfe7ef;border-radius:16px;box-shadow:0 9px 28px rgba(6,21,47,.045);overflow:hidden}
.quick-actions-title{display:flex;justify-content:space-between;align-items:center;padding:16px 20px;border-bottom:1px solid #e7edf2}
.quick-actions-title>div{display:flex;flex-direction:column;gap:4px}.quick-actions-title small{font-size:9px;letter-spacing:.12em;color:#20b98f;font-weight:800}.quick-actions-title b{font:700 16px 'Plus Jakarta Sans'}.quick-actions-title>span{font-size:10px;color:#98a2b3}
.quick-actions-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:10px;padding:14px}
.quick-action{display:flex;align-items:center;gap:10px;text-align:left;min-height:64px;padding:11px 13px;border:1px solid #e0e7ed;border-radius:11px;background:#fff;color:#0a1630;cursor:pointer;transition:.18s}
.quick-action:hover{border-color:#8dd3c0;background:#f8fcfa;transform:translateY(-1px);box-shadow:0 7px 18px rgba(6,21,47,.06)}
.quick-action>span{width:30px;height:30px;display:grid;place-items:center;border-radius:9px;background:#edf8f5;color:#159a78;font-size:14px;font-weight:800;flex:0 0 30px}
.quick-action b{display:block;font-size:11px}.quick-action small{display:block;color:#98a2b3;font-size:9px;margin-top:3px}
.ticket-layout{display:grid;grid-template-columns:minmax(0,1fr) 310px;gap:20px;align-items:start}
.timeline{padding:0;overflow:hidden;border-radius:16px;background:#fff;border:1px solid #dfe7ef;box-shadow:0 9px 28px rgba(6,21,47,.04)}
.ticket-summary{display:grid;grid-template-columns:repeat(4,1fr);border-bottom:1px solid #dfe7ef;background:#fbfcfd}
.ticket-summary>div{min-width:0;padding:15px 17px;border-right:1px solid #e5ebf0}.ticket-summary>div:last-child{border-right:0}.ticket-summary small{display:block;font-size:8px;letter-spacing:.12em;color:#98a2b3;font-weight:800}.ticket-summary b{display:block;font-size:11px;margin-top:5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.message{display:flex;gap:13px;padding:19px 21px;border-bottom:1px solid #e7edf2;background:#fff}.message:hover{background:#fcfefd}.avatar{width:34px;height:34px;flex:0 0 34px;font-size:10px}.message-body{min-width:0;flex:1}.message-body>b,.message-top b{font-size:12px}.message small{font-size:10px;color:#98a2b3;margin-top:3px}.message p{font-size:12px;line-height:1.65;margin:9px 0 0;color:#445064}.message-top{display:flex;align-items:center;gap:8px}.internal-message{background:#fffaf0}.internal-label{font-size:8px;font-weight:800;padding:4px 6px;border-radius:5px;background:#fff0c9;color:#916500}
.attachments{display:flex;flex-wrap:wrap;gap:7px;margin-top:10px}.attachments a,.attachment-strip a{font-size:10px;color:#168567;text-decoration:none;background:#f1f8f6;padding:6px 8px;border-radius:6px}
.attachment-strip{padding:13px 21px;border-bottom:1px solid #e7edf2;background:#fafcfd}.attachment-strip small{display:block;font-size:8px;letter-spacing:.12em;font-weight:800;color:#98a2b3;margin-bottom:7px}
.reply{padding:17px 21px;background:#fbfcfd;display:flex;gap:10px}.reply textarea{width:100%;min-height:105px;resize:vertical;border:1px solid #d8e1e8;border-radius:10px;padding:12px;font-size:12px;background:#fff}.reply textarea:focus{outline:none;border-color:#7dcdb9;box-shadow:0 0 0 3px rgba(45,212,163,.08)}.reply-options{display:flex;align-items:center;gap:9px;flex-wrap:wrap}.file-btn,.check{font-size:10px;color:#667085}.file-btn{padding:7px 9px;background:#fff;border:1px solid #dfe7ef;border-radius:7px;cursor:pointer}.file-btn input{display:none}.reply .btn{margin-left:auto}
.side-stack{display:grid;gap:14px;position:sticky;top:15px}.side-card{padding:19px;border-radius:14px;background:#fff;border:1px solid #dfe7ef;box-shadow:0 8px 25px rgba(6,21,47,.04)}.side-card b{font-size:12px}.side-heading{display:flex;justify-content:space-between;align-items:flex-start;gap:12px}.side-heading>div{min-width:0}.side-heading small{display:block}.side-heading b{font-size:14px;margin:6px 0 0}.sla-status{font-size:8px;font-weight:800;letter-spacing:.08em;padding:6px 8px;border-radius:6px;white-space:nowrap}.sla-status.ontrack{background:#e8f7f2;color:#118265}.sla-status.breached{background:#feeceb;color:#b42318}
.sla-metric{padding:16px 0 2px}.sla-metric>div:first-child{display:flex;justify-content:space-between;align-items:flex-start;gap:10px}.sla-metric span{font-size:10px;color:#667085}.sla-metric b{font-size:10px;color:#0a1630;text-align:right;margin:0}.sla-stopped-at{display:block!important;font-size:8px!important;color:#98a2b3!important;text-align:right;margin-top:3px!important}.sla-bar{height:5px!important;background:#e9eff2;border-radius:99px;overflow:hidden;margin-top:9px}.sla-bar i{display:block;height:100%;max-width:100%;background:#2dd4a3;border-radius:99px}.sla-live{display:grid;grid-template-columns:1fr 1fr;gap:8px;margin-top:13px}.sla-live>span{padding:10px;background:#f6f8fa;border-radius:7px;font-size:8px;color:#667085}.sla-live strong{display:block;font-size:15px;color:#0a1630;margin-top:4px}
.assignment-chips{display:flex;flex-wrap:wrap;gap:6px}.assignment-chip{display:inline-flex;align-items:center;gap:6px;padding:5px 7px 5px 5px;border:1px solid #e0e8ed;border-radius:99px;font-size:9px;color:#53697d}.assignment-chip i{width:21px;height:21px;display:grid;place-items:center;border-radius:50%;background:#e8f7f2;color:#168567;font-style:normal;font-size:8px;font-weight:800}
.status-control select,.modal-form select,.modal-form textarea{width:100%;box-sizing:border-box;border:1px solid #d8e1e8;border-radius:8px;padding:9px 10px;background:#fff;font:500 11px Inter;color:#0a1630}.status-control select{margin:9px 0}.compact-form{display:flex;flex-direction:column}.status-help{display:block;font-size:9px;line-height:1.55;color:#98a2b3}.resolution-input{display:grid;gap:5px;margin-bottom:8px}.resolution-input label{font-size:10px;font-weight:800}.resolution-input textarea{border:1px solid #d8e1e8;border-radius:8px;padding:9px;font:500 11px Inter;resize:vertical}
.resolution-summary p{font-size:11px;line-height:1.6;color:#53697d;margin:7px 0}.resolution-by{font-size:9px;color:#98a2b3}.activity-card .activity-item{padding:9px 0;border-top:1px solid #e7edf2}.activity-card .activity-item b{font-size:10px;margin:0}.activity-card .activity-item span{display:block;font-size:9px;color:#667085;line-height:1.45;margin-top:3px}.activity-card .activity-item small{display:block;font-size:8px;margin-top:4px}
.modal-backdrop{position:fixed;inset:0;z-index:1000;display:none;align-items:center;justify-content:center;padding:20px;background:rgba(5,18,38,.52);backdrop-filter:blur(4px)}.modal-backdrop.show{display:flex}.modal-card{width:min(520px,100%);max-height:min(720px,calc(100vh - 40px));overflow:auto;background:#fff;border:1px solid #dfe7ef;border-radius:16px;box-shadow:0 30px 80px rgba(5,18,38,.25)}.modal-head{display:flex;justify-content:space-between;gap:20px;padding:20px;border-bottom:1px solid #e7edf2}.modal-head small{font-size:8px;letter-spacing:.12em;color:#20b98f;font-weight:800}.modal-head h2{font:700 20px 'Plus Jakarta Sans';margin:6px 0}.modal-head p{font-size:10px;color:#98a2b3;margin:0}.modal-close{width:30px;height:30px;border:1px solid #dfe7ef;border-radius:8px;background:#fff;color:#53697d;font-size:19px;cursor:pointer}.modal-form{display:grid;gap:14px;padding:20px}.modal-form label{display:grid;gap:6px;font-size:10px;font-weight:800}.modal-form textarea{resize:vertical}.modal-form .actions{display:flex;justify-content:flex-end;gap:8px;padding-top:5px}
.tech-modal-list{display:grid;gap:7px;max-height:360px;overflow:auto}.tech-modal-item{display:grid!important;grid-template-columns:auto 32px 1fr auto;align-items:center;gap:10px;padding:9px;border:1px solid #e1e8ed;border-radius:9px;cursor:pointer}.tech-modal-item:hover{background:#f8fcfa}.tech-modal-item input{accent-color:#20b98f}.tech-modal-avatar{width:30px;height:30px;display:grid;place-items:center;border-radius:50%;background:#e8f7f2;color:#168567;font-size:9px;font-weight:800}.tech-modal-info b{font-size:10px}.tech-modal-info small{display:block;font-size:8px;color:#98a2b3;margin-top:2px}.tech-modal-check{opacity:0;color:#20b98f;font-weight:800}.tech-modal-item:has(input:checked){border-color:#8dd3c0;background:#f5fbf9}.tech-modal-item:has(input:checked) .tech-modal-check{opacity:1}.modal-footer{display:flex;justify-content:space-between;align-items:center;padding:14px 20px;border-top:1px solid #e7edf2}.assignment-selected{font-size:9px;color:#98a2b3;font-weight:700}
@media(max-width:1050px){.ticket-layout{grid-template-columns:1fr}.side-stack{position:static;grid-template-columns:repeat(2,minmax(0,1fr))}.sla-panel{grid-column:span 2}.quick-actions-grid{grid-template-columns:repeat(2,1fr)}}
@media(max-width:700px){.ticket-detail-page{width:min(100% - 28px,1240px)}.ticket-head h1{font-size:30px}.ticket-head-actions{position:static;margin-top:12px}.quick-actions-grid{grid-template-columns:1fr}.quick-actions-title{align-items:flex-start;flex-direction:column;gap:5px}.ticket-summary{grid-template-columns:1fr 1fr}.ticket-summary>div:nth-child(2){border-right:0}.ticket-summary>div{border-bottom:1px solid #e5ebf0}.side-stack{grid-template-columns:1fr}.sla-panel{grid-column:auto}.reply{padding:14px}.reply .btn{margin-left:0}.reply-options{width:100%}}

/* V34 — Technician / Engineer Principal Escalation */
.technician-escalation-inline{margin:0 0 20px;display:none}
.technician-escalation-help{font-size:10px;line-height:1.55;color:#667085;margin:12px 0}
@media(max-width:1050px){.technician-escalation-inline{display:block}}

/* V35 — Principal escalation monitoring */
.kpi-link{text-decoration:none;color:inherit;cursor:pointer}
.kpi-link:hover{transform:translateY(-2px);border-color:#9bd9c8;box-shadow:0 12px 28px rgba(6,21,47,.08)}
.kpi-icon.escalation{background:#eef1ff;color:#5267d8}
.escalation-monitor-card{margin:20px 0}
.escalation-monitor-list{display:grid}
.escalation-monitor-row{display:grid;grid-template-columns:150px minmax(0,1fr) 110px 20px;gap:14px;align-items:center;padding:13px 16px;border-top:1px solid #e7edf2;text-decoration:none;color:#0a1630;transition:.15s}
.escalation-monitor-row:hover{background:#f8fcfa}
.escalation-ticket-id{font:800 9px Inter;color:#159a78;letter-spacing:.03em}
.escalation-ticket-main{min-width:0}.escalation-ticket-main b{display:block;font-size:11px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.escalation-ticket-main small{display:block;color:#98a2b3;font-size:9px;margin-top:3px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.escalation-time{font-size:9px;color:#667085;text-align:right}.escalation-empty{padding:28px 16px;display:grid;gap:5px;text-align:center}.escalation-empty strong{font-size:12px}.escalation-empty span{font-size:9px;color:#98a2b3}
@media(max-width:800px){.escalation-monitor-row{grid-template-columns:1fr 20px}.escalation-ticket-id,.escalation-time{display:none}}

.field-optional{font-size:8px;color:#98a2b3;font-weight:500}.field-help{display:block!important;font-size:8px!important;color:#98a2b3!important;font-weight:500!important;line-height:1.45}

/* V37 — direct technician Principal action */
#technicianPrincipalQuickAction{position:relative;z-index:5;pointer-events:auto}
#escalationModal{z-index:2000;pointer-events:none}
#escalationModal.show{pointer-events:auto}
#escalationModal .modal-card{pointer-events:auto}

/* V39 — Principal escalation click hardening */
#technicianPrincipalQuickAction{position:relative;z-index:10;pointer-events:auto!important;cursor:pointer!important}
#escalationModal{position:fixed!important;inset:0!important;z-index:2147483000!important;pointer-events:none!important}
#escalationModal.show{display:flex!important;pointer-events:auto!important}
#escalationModal.show .modal-card{pointer-events:auto!important}
body.modal-open{overflow:hidden}

/* V40 — Principal modal close/cancel hardening */
#escalationModal.show .modal-head,
#escalationModal.show .modal-form,
#escalationModal.show .modal-close,
#escalationModal.show .modal-form .actions,
#escalationModal.show .modal-form .actions button{position:relative;z-index:3;pointer-events:auto!important}
#closeEscalationModal,#cancelEscalationModal{cursor:pointer!important;user-select:none}

/* V41 — External principal ticket tracking */
.external-ref-card{display:grid;gap:3px;margin:10px 0;padding:10px 11px;border:1px solid #dce7ee;border-radius:9px;background:#f8fbfc}
.external-ref-card span{font-size:7px;letter-spacing:.1em;font-weight:800;color:#159a78}.external-ref-card strong{font-size:12px;letter-spacing:.03em;color:#0a1630}.external-ref-card small{font-size:8px;color:#98a2b3;line-height:1.4}
.ticket-external-ref{display:block!important;margin-top:3px;font-style:normal!important;font-size:7px!important;color:#667085!important;max-width:120px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}

/* V42 — Technician detail UI */
.ticket-principal-badge{display:inline-flex!important;align-items:center;padding:5px 8px;border-radius:6px;background:#eef1ff;color:#5267d8;font-size:8px!important;font-weight:800!important;letter-spacing:.04em}
.assigned-summary-list{display:grid;gap:8px;margin:10px 0 4px}
.assigned-summary-item{display:flex;align-items:center;gap:9px;min-width:0}
.assigned-summary-item>div{min-width:0}.assigned-summary-item b{display:block;font-size:10px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.assigned-summary-item small{display:block;font-size:8px;color:#98a2b3;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-top:2px}
.assigned-avatar{width:27px;height:27px;border-radius:50%;display:grid;place-items:center;background:#edf7f4;color:#159a78;font-size:9px;font-weight:800;flex:0 0 27px}

/* V42 — technician quick status action */
#openTechnicianStatusQuickAction{position:relative;z-index:10;pointer-events:auto!important;cursor:pointer!important}

/* V43 — Technician priority quick action */
#openPriorityQuickAction{position:relative;z-index:10;pointer-events:auto!important;cursor:pointer!important}

/* V44 — Technician detail operational overview */
.ticket-overview-card{overflow:hidden}
.overview-status{display:inline-flex;align-items:center;padding:5px 7px;border-radius:6px;font-size:7px;font-weight:800;letter-spacing:.06em;background:#f1f3f6;color:#667085}
.overview-status.open{background:#eef5ff;color:#3569b8}.overview-status.in_progress{background:#eef8f4;color:#16815f}.overview-status.waiting_user{background:#fff7e8;color:#b7791f}.overview-status.resolution{background:#f3efff;color:#6b4bb3}.overview-status.resolved,.overview-status.closed{background:#edf8f1;color:#2f855a}
.overview-grid{display:grid;grid-template-columns:1fr 1fr;gap:9px;margin-top:12px}
.overview-grid>div{padding:8px 9px;border:1px solid #edf0f3;border-radius:8px;background:#fafbfc;min-width:0}
.overview-grid span{display:block;font-size:7px;text-transform:uppercase;letter-spacing:.06em;color:#98a2b3;font-weight:700;margin-bottom:4px}
.overview-grid strong{display:block;font-size:9px;color:#26344d;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.overview-priority{letter-spacing:.04em}.overview-priority.critical{color:#c24141}.overview-priority.high{color:#b45309}.overview-priority.medium{color:#3569b8}.overview-priority.low{color:#16815f}
.overview-hint{margin-top:10px;padding:8px 9px;border-radius:8px;background:#f6f8fa;color:#7b8798;font-size:8px;line-height:1.45}
.principal-live-banner{display:flex;align-items:center;gap:10px;padding:11px 12px;border:1px solid #dfe5ff;border-radius:10px;background:#f7f8ff}
.principal-live-icon{width:28px;height:28px;display:grid;place-items:center;border-radius:8px;background:#e9ecff;color:#5869d8;font-weight:900;flex:0 0 28px}
.principal-live-banner small{display:block;font-size:7px;letter-spacing:.07em;font-weight:800;color:#6975c8}.principal-live-banner b{display:block;font-size:11px;color:#27334b;margin-top:2px}.principal-live-banner span{display:block;font-size:8px;color:#8b96a8;margin-top:2px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:240px}
@media(max-width:800px){.overview-grid{grid-template-columns:1fr 1fr}}

/* V45 — Ticket lifecycle visualization */
.lifecycle-track{display:grid;gap:0;margin-top:10px}.lifecycle-step{position:relative;display:flex;align-items:center;gap:8px;min-height:23px;color:#a0a9b7;font-size:8px}.lifecycle-step i{width:8px;height:8px;border:2px solid #dce2e8;border-radius:50%;background:#fff;z-index:1}.lifecycle-step:not(:last-child)::after{content:'';position:absolute;left:5px;top:15px;bottom:-2px;width:1px;background:#e5e9ed}.lifecycle-step.passed{color:#5d8f7d}.lifecycle-step.passed i{background:#dff2ea;border-color:#7bc3a9}.lifecycle-step.active{color:#26344d;font-weight:800}.lifecycle-step.active i{background:#159a78;border-color:#159a78;box-shadow:0 0 0 3px #e3f5ef}

/* V46 — Technician operational dashboard */
.tech-ops-strip{display:grid;grid-template-columns:repeat(3,1fr);gap:10px;margin:14px 0}
.tech-ops-strip>div{padding:12px 14px;border:1px solid #e8edf1;border-radius:10px;background:#fff}
.tech-ops-strip small{display:block;font-size:7px;letter-spacing:.08em;font-weight:800;color:#98a2b3}.tech-ops-strip strong{display:block;font-size:20px;line-height:1.15;color:#26344d;margin:4px 0}.tech-ops-strip span{font-size:8px;color:#8b96a8}
.attention-cell{font-size:7px}.attention-cell em{display:inline-flex;padding:4px 6px;border-radius:5px;font-style:normal;font-weight:800;letter-spacing:.03em}.attention-principal{background:#eef1ff;color:#5969c8}.attention-breach{background:#fff0f0;color:#c24141}.attention-risk{background:#fff7e8;color:#b7791f}.attention-ok{color:#b3bbc6}
@media(max-width:900px){.tech-ops-strip{grid-template-columns:1fr}.tech-row{grid-template-columns:80px minmax(180px,1fr) 90px 70px 90px}}

/* V47 — Technician ticket creation */
.customer-create-field select{font-weight:600}.customer-create-field{grid-column:1/-1}

/* V48 — Technician Create Ticket entry points */
.tech-head-actions{display:flex;align-items:center;gap:8px;flex-wrap:wrap}
.top-create-ticket{font-weight:800!important}
@media(max-width:700px){.tech-head-actions{width:100%}.tech-head-actions .btn{flex:1;text-align:center}}

/* V49 — Customer dependent service/contract/asset loader */
.form-grid select:disabled{background:#f5f7f9;color:#98a2b3;cursor:not-allowed}

/* V50 — Activity timeline */
.activity-item{display:flex;gap:8px;position:relative;padding:7px 0}.activity-dot{width:6px;height:6px;border-radius:50%;background:#cbd3dc;margin-top:5px;flex:0 0 6px}.activity-content{min-width:0}.activity-content b{display:block;font-size:8px;color:#344054}.activity-content span{display:block;font-size:8px;line-height:1.35;color:#667085;margin-top:2px}.activity-content small{display:block;font-size:7px;color:#a0a9b7;margin-top:3px}.activity-escalated .activity-dot{background:#5969c8}.activity-status_changed .activity-dot{background:#159a78}.activity-assignment_changed .activity-dot{background:#b7791f}

/* V51 — Technician next SLA focus */
.tech-next-sla{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:12px 14px;margin:12px 0;border:1px solid #e3e9ee;border-radius:10px;background:#fff;text-decoration:none}
.tech-next-sla small{display:block;font-size:7px;letter-spacing:.08em;font-weight:800;color:#98a2b3}.tech-next-sla strong{display:block;font-size:10px;color:#26344d;margin-top:3px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.tech-next-sla span{display:block;font-size:8px;color:#8b96a8;margin-top:2px}.tech-next-sla>b{font-size:8px;color:#b7791f;white-space:nowrap}.tech-next-sla:hover{border-color:#cfd8df;transform:translateY(-1px)}

/* V52 — Technician alert center */
.tech-alert-wrap{position:relative}.tech-alert-btn{position:relative;width:32px;height:32px;border:1px solid #e4e9ee;border-radius:8px;background:#fff;color:#5e6b7c;cursor:pointer}.tech-alert-btn i{position:absolute;right:-4px;top:-5px;min-width:15px;height:15px;padding:0 3px;border-radius:8px;background:#c24141;color:#fff;font:700 8px/15px Inter,sans-serif;font-style:normal;text-align:center}.tech-alert-menu{position:absolute;right:0;top:40px;width:275px;background:#fff;border:1px solid #e5e9ee;border-radius:11px;box-shadow:0 14px 35px rgba(30,45,65,.13);padding:8px;display:none;z-index:100}.tech-alert-menu.is-open{display:block}.tech-alert-head{padding:6px 7px 9px;border-bottom:1px solid #eef1f4;margin-bottom:3px}.tech-alert-head b{display:block;font-size:10px;color:#26344d}.tech-alert-head small{font-size:7px;color:#98a2b3}.tech-alert-menu>a{display:flex;gap:9px;align-items:center;padding:8px 7px;border-radius:8px;text-decoration:none}.tech-alert-menu>a:hover{background:#f7f9fa}.alert-icon{width:25px;height:25px;border-radius:7px;display:grid;place-items:center;font-size:10px;font-weight:900;flex:0 0 25px}.alert-icon.breach{background:#fff0f0;color:#c24141}.alert-icon.risk{background:#fff7e8;color:#b7791f}.alert-icon.principal{background:#eef1ff;color:#5969c8}.tech-alert-menu a b{display:block;font-size:8px;color:#344054}.tech-alert-menu a small{display:block;font-size:7px;color:#98a2b3;margin-top:2px}

/* V53 — Readability / accessibility typography pass */
html{font-size:16px}
body{font-size:15px;line-height:1.55}
body,.wrap,main{color:#26344d}
p,.lead,.muted{font-size:15px;line-height:1.6}
label{font-size:14px!important;line-height:1.45}
input,select,textarea,button{font-size:14px!important;min-height:42px}
textarea{line-height:1.55}
.btn{font-size:14px!important;min-height:42px;padding:9px 15px}
.flash{font-size:14px!important}
.topbar a,.top-actions,.top-actions button{font-size:14px!important}
.brand span{font-size:13px!important}
.tech-head-actions .btn{font-size:14px!important}
.tech-ops-strip{gap:14px;margin:18px 0}
.tech-ops-strip>div{padding:16px 18px}
.tech-ops-strip small{font-size:11px}.tech-ops-strip strong{font-size:28px;margin:5px 0}.tech-ops-strip span{font-size:12px}
.tech-next-sla{padding:16px 18px;margin:16px 0}.tech-next-sla small{font-size:10px}.tech-next-sla strong{font-size:14px}.tech-next-sla span{font-size:12px}.tech-next-sla>b{font-size:11px}
.tech-row{min-height:58px}.tech-row .ticket-id{font-size:13px}.tech-subject b{font-size:14px}.tech-subject small{font-size:11px}.badge,.priority{font-size:11px!important}.attention-cell{font-size:11px}.attention-cell em{padding:5px 8px}
.side-card{padding:16px!important}.side-card>small,.side-heading small{font-size:10px!important;letter-spacing:.08em}.side-heading b{font-size:14px!important}
.overview-status{font-size:10px;padding:6px 9px}.overview-grid{gap:11px;margin-top:14px}.overview-grid>div{padding:11px 12px}.overview-grid span{font-size:10px;margin-bottom:5px}.overview-grid strong{font-size:12px}.overview-hint{padding:10px 12px;font-size:11px}
.principal-live-banner{padding:14px}.principal-live-banner small{font-size:9px}.principal-live-banner b{font-size:14px}.principal-live-banner span{font-size:11px}.principal-live-icon{width:34px;height:34px;flex-basis:34px}
.lifecycle-step{min-height:31px;font-size:11px}.lifecycle-step i{width:10px;height:10px}.lifecycle-step:not(:last-child)::after{left:6px;top:17px}
.activity-item{padding:9px 0}.activity-content b{font-size:11px}.activity-content span{font-size:11px;line-height:1.45}.activity-content small{font-size:10px}
.tech-alert-btn{width:38px;height:38px;font-size:16px}.tech-alert-btn i{min-width:18px;height:18px;line-height:18px;font-size:10px}.tech-alert-menu{width:320px}.tech-alert-head b{font-size:13px}.tech-alert-head small{font-size:10px}.tech-alert-menu>a{padding:10px 8px}.alert-icon{width:30px;height:30px;flex-basis:30px}.tech-alert-menu a b{font-size:11px}.tech-alert-menu a small{font-size:10px}
h1{font-size:clamp(25px,3vw,34px)!important;line-height:1.2}
h2{font-size:22px!important}h3{font-size:18px!important}
@media(max-width:900px){body{font-size:14px}.tech-row{grid-template-columns:78px minmax(160px,1fr) 95px 78px 95px}}
@media(max-width:700px){input,select,textarea,button{font-size:14px!important}.tech-alert-menu{right:-45px;width:min(320px,calc(100vw - 30px))}}

/* V55 — SLA state clarity */
.sla-status.stopped{background:#eef2f5;color:#667085}.sla-status.at-risk{background:#fff7e8;color:#b7791f}.sla-breach-text{color:#c24141!important}.sla-risk-text{color:#b7791f!important}
.sla-metric>div:first-child{min-height:42px}

/* V57 — Assignment management */
.assignment-chip.primary{border-color:#d8def4;background:#f7f8ff}.assignment-chip>span{display:flex;align-items:center;gap:5px}.assignment-chip em{font-size:8px;font-style:normal;font-weight:800;color:#5969c8;background:#eef1ff;padding:2px 5px;border-radius:5px}

/* V58 — Quick action affordance */
.quick-action{cursor:pointer}.quick-action:focus-visible{outline:2px solid #5969c8;outline-offset:2px}.modal-card .actions{display:flex;justify-content:flex-end;gap:8px}

/* V59 — Resolution lifecycle */
#quickResolutionNoteWrap{gap:5px}.resolution-required-note{font-size:11px;color:#667085}

/* V60 — Technician advanced ticket filters */
.tech-filter select{min-height:42px;padding:8px 10px;font-size:13px}.tech-filter{gap:8px}.tech-filter .tech-search{min-width:280px}